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Number of items: 2.

Ells, Harvey, Dutton, Christopher and Frost, Paul (2006) Excellence in managing the business-to-business customer relationship Institute of Customer Service, Colchester, UK.

Frost, Paul, Dutton, Christopher and Ells, Harvey (2006) Service technologies: developing strategies Institute of Customer Service, Colchester, UK.

This list was generated on Tue Jul 28 22:49:22 2015 BST.