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Ells, H., Dutton, C. and Frost, P.E. (2006) Excellence in managing the business-to-business customer relationship Institute of Customer Service, Colchester, UK.

Frost, P.E., Dutton, C. and Ells, H. (2006) Service technologies: developing strategies Institute of Customer Service, Colchester, UK.

This list was generated on Sat Nov 1 06:55:20 2014 GMT.