Items where Author is "Greenlaw, James"

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Shukla, Paurav and Greenlaw, James (2006) Measuring effectiveness of CRM using customer retention and loyalty measures, with a special focus on the retail sector in the UK In: AM2006, 03 - 06 Jul 2006, London, UK. (Unpublished)

This list was generated on Wed Jul 30 20:18:44 2014 BST.