Items where Author is "Frost, P.E."
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Ells, H., Dutton, C. and Frost, P.E. (2006) Excellence in managing the business-to-business customer relationship Institute of Customer Service, Colchester, UK.
Frost, P.E., Dutton, C. and Ells, H. (2006) Service technologies: developing strategies Institute of Customer Service, Colchester, UK.