Items where Author is "Frost, P.E."

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Ells, Harvey, Dutton, Christopher and Frost, P.E. (2006) Excellence in managing the business-to-business customer relationship Institute of Customer Service, Colchester, UK.

Frost, P.E., Dutton, Christopher and Ells, Harvey (2006) Service technologies: developing strategies Institute of Customer Service, Colchester, UK.

This list was generated on Wed Mar 18 15:06:10 2015 GMT.