Items where Author is "Dutton, C."

Chapter in book

Arnold, A., McLean, M. and Dutton, C. (2000) The Road to Empowerment at Sainsbury's In: Oldfield, B., Schmidt, R., Clarke, I., Hart, C. and Kirkup, M., eds. Contemporary Cases in Retail Operations Management. Macmillan Press Ltd, Hampshire, UK, pp. 117-124. ISBN 0-333-76481-1

Contribution to conference proceedings in the public domain

Dutton, C., Woodward, K. and Parfitt, G. (2001) Mentoring: A tool to contextualise learning for service industry students In: 8th Recent Advances in Retailing & Services Science Conference, 16-19 July 2001, Vancouver, Canada. (Unpublished)

Journal article

Dutton, C. (2003) Mentoring: the contextualisation of learning - mentor, protégé and organisational gain in higher education Education + Training, 45 (1). pp. 22-29. ISSN 0040-0912

Dutton, C. and Ells, H. (2001) Conference Review: 8th International conference on Recent Advances in Retailing and Services Science, The European Institute of Retailing and Service Studies, (EIRASS), Vancouver, Canada, June 2001 The European Retail Digest (31). p. 50.

Other form of assessable output

Dutton, C. and Ells, H. (2007) Knowledge transfer partnerships and staff development: the case of the seafood Restaurant (Padstow) Ltd. The Higher Education Academy: Hospitality, Leisure, Sport and Tourism Network.

Carpenter, S., Dutton, C. and Kentsley-Holt, J. (2007) The role of the tutor in delivering module via 'E-learning' The Higher Education Academy: Hospitality, Leisure, Sport and Tourism Network.

Ells, H., Dutton, C. and Frost, P.E. (2006) Excellence in managing the business-to-business customer relationship Institute of Customer Service, Colchester, UK.

Frost, P.E., Dutton, C. and Ells, H. (2006) Service technologies: developing strategies Institute of Customer Service, Colchester, UK.