Modelling behaviour in guided tours to support the design of digital mobile city guides
Candello, H. and Pemberton, L. (2008) Modelling behaviour in guided tours to support the design of digital mobile city guides In: MLearn 2008, 8-10 October, 2008, Ironbridge, Shropshire, UK.
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The use of mobile devices to provide context-dependent information to tourists and other city visitors is now an activity that fits well with the paradigm of informal mobile learning (Abowd et al, 1997; Cheverst et al, 2000; Kray and Baus, 2000; Schwinger et al, 2003). When developing requirements for such systems, some have concentrated on the context and its properties (Paay and Kjeldskov, 2005), while other work has concentrated, in an extension of the implications of the natural, non-computer-mediated behaviour of tourists (Brown and Chalmers, 2003). Both these perspectives are of major importance, as is the nature of the information itself; however,in this paper we concentrate on a new perspective, drawn from the interaction of tourists with a human) tourist guide. The work forms part of the requirements elicitation phase of a project to investigate the graphic and interaction design issues of developing an audiovisual cultural heritage guide for the casual learner.
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