Hughes, Mark (2011) The challenges of informed citizen participation in change Transforming Government: People, Process and Policy, 5 (1). pp. 68-80. ISSN 1750-6166Full text not available from this repository.
Purpose – The paper analyses discussion about public service organisational innovation and change in strategic plans as a potential source of information informing citizen participation. Design/methodology/approach – The strategic plans of 24 different UK public service organisations were analysed using NVivo. Findings – The strategic plans did not provide comprehensive information about organisational innovations and changes taking place. However, the rationales for why public service organisations were changing were evident. Research limitations/implications – The research was based upon a small sample and only a single communication channel (the strategic plans) was analysed. Originality/value – The paper highlights the challenges of informing citizens about forthcoming organisational innovation and change in public service organisations and suggests ways forward.
|Item Type:||Journal article|
|Uncontrolled Keywords:||Citizen participation, Organizational change|
|Subjects:||N000 Business and Management > N600 Human Resource Management|
|DOI (a stable link to the resource):||/10.1108/17506161111114662|
|Faculties:||Brighton Business School > Centre for Research on Management and Employment|
|Depositing User:||business editor|
|Date Deposited:||17 Nov 2011 10:22|
|Last Modified:||28 Mar 2012 09:54|
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