The challenges of informed citizen participation in change

Hughes, Mark (2011) The challenges of informed citizen participation in change Transforming Government: People, Process and Policy, 5 (1). pp. 68-80. ISSN 1750-6166

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Purpose – The paper analyses discussion about public service organisational innovation and change in strategic plans as a potential source of information informing citizen participation. Design/methodology/approach – The strategic plans of 24 different UK public service organisations were analysed using NVivo. Findings – The strategic plans did not provide comprehensive information about organisational innovations and changes taking place. However, the rationales for why public service organisations were changing were evident. Research limitations/implications – The research was based upon a small sample and only a single communication channel (the strategic plans) was analysed. Originality/value – The paper highlights the challenges of informing citizens about forthcoming organisational innovation and change in public service organisations and suggests ways forward.

Item Type: Journal article
Uncontrolled Keywords: Citizen participation, Organizational change
Subjects: N000 Business and Management > N600 Human Resource Management
DOI (a stable link to the resource): /10.1108/17506161111114662
Faculties: Brighton Business School > Centre for Research on Management and Employment
Depositing User: business editor
Date Deposited: 17 Nov 2011 10:22
Last Modified: 28 Mar 2012 09:54

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