Green generals, jade warriors: the many shades of green in hotel management

Pantelidis, Ioannis, Geerts, W. and Acheampong, S. (2010) Green generals, jade warriors: the many shades of green in hotel management London Journal of Tourism, Sport and Creative Industries, 3 (4). pp. 8-20. ISSN 1755-1897

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This paper sets out to quantify the current practice of environmental sustainability in the hotel sector. It also seeks to identify environmental sustainability perceptions of senior management versus front line employees. The paper reviews literature on green issues and tourism and hospitality and focuses on five star hotels in London, UK. It categorises hotels by evidence of their green policies in the public domain and participation in green associations. A sample of hotels that show some evidence of green practises is identified. Twenty hotel managers, from six five star London based hotels are interviewed utilising semi-structured interviews and 139 front line employees, from four five star London based hotels, are interviewed using structured interviews. Although there is evidence of some good environmental practice in the sector, there is still a lot of work to be done. Furthermore, there is a clear discrepancy in the understanding of the implementation of such policies between senior management and lower level employees. Hoteliers will need to focus on constantly improving their sustainable practices, as well as, establishing training programmes that communicate their company values and current practices to all employees.

Item Type: Journal article
Uncontrolled Keywords: Hospitality; green hotels; sustainability; environment
Subjects: N000 Business and Management > N200 Management studies > N250 Hospitality Management
Faculties: Faculty of Education and Sport > School of Service Management
Faculty of Education and Sport
Depositing User: Converis
Date Deposited: 07 Apr 2011 14:39
Last Modified: 01 May 2015 12:28

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