From hero to hubris: reconsidering the project management of Heathrow's Terminal 5

Brady, Tim and Davies, Andrew (2010) From hero to hubris: reconsidering the project management of Heathrow's Terminal 5 International Journal of Project Management, 28 (2). pp. 151-157. ISSN 0263-7863

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Abstract

Heralded as the first stage in the regeneration of Heathrow Airport leading up to the 2012 Olympics, the construction of Terminal 5 had bucked the trend. In a world where most mega infrastructure projects fail, the T5 project was not only on schedule, it was on budget. At its official opening by the Queen it was being trumpeted as the 21st century gateway to Britain. But multiple problems emerged on the opening day culminating in the cancellation of numerous flights and thousands of lost bags requiring manual sorting before being returned to their owners. What should have been an occasion for celebration turned into a national disaster. Using accounts drawn from the media, from a House of Commons Transport Committee report and material from research into the construction phase of the project, this paper examines the episode via two theoretical lenses – normal accident theory and high reliability theory.

Item Type: Journal article
Uncontrolled Keywords: Normal accident theory; High reliability theory; Mega-projects; CoPS; CENTRIM
Subjects: N000 Business and Management > N200 Management studies > N210 Management techniques > N215 Change and Innovation
N000 Business and Management > N200 Management studies > N210 Management techniques > N213 Project management
DOI (a stable link to the resource): 10.1016/j.ijproman.2009.11.011
Faculties: Brighton Business School > Centre for Research in Innovation Management
Depositing User: editor centrim
Date Deposited: 17 Mar 2010
Last Modified: 22 Jan 2014 09:29
URI: http://eprints.brighton.ac.uk/id/eprint/7034

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