My life as a service-worker

Perren, Lew and Ruggeri Stevens, Geoff (2008) My life as a service-worker Service Business, 2 (2). pp. 147-152. ISSN 1862-8508

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Abstract

This paper presents Val’s idiographic account of her life as a service-worker. Val’s oral history is important as it reminds service business academics not to dehumanise service-workers as part of their reified interpretations of human activities. Rarely is a service-worker’s personal interpretation of their world heard directly within management academia. Val’s personal account goes someway towards addressing this issue. She juggles the competing pressures of multiple life-worlds and demonstrates how their nature, boundary and importance are fluid depending upon her current construction of the situation. Her story as a service-worker provides insight into the complexity and sophistication of her interpretations and reminds us of the risks of reification and simplification.

Item Type: Journal article
Uncontrolled Keywords: Service-worker - Idiographic - Interpretivist - Oral history
Subjects: N000 Business and Management > N600 Human Resource Management
DOI (a stable link to the resource): /10.1007/s11628-007-0029-8
Faculties: Brighton Business School
Depositing User: business editor
Date Deposited: 07 Jul 2008
Last Modified: 27 Mar 2012 13:23
URI: http://eprints.brighton.ac.uk/id/eprint/4839

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