Perren, Lew and Ruggeri Stevens, Geoff (2008) My life as a service-worker Service Business, 2 (2). pp. 147-152. ISSN 1862-8508Full text not available from this repository.
This paper presents Val’s idiographic account of her life as a service-worker. Val’s oral history is important as it reminds service business academics not to dehumanise service-workers as part of their reified interpretations of human activities. Rarely is a service-worker’s personal interpretation of their world heard directly within management academia. Val’s personal account goes someway towards addressing this issue. She juggles the competing pressures of multiple life-worlds and demonstrates how their nature, boundary and importance are fluid depending upon her current construction of the situation. Her story as a service-worker provides insight into the complexity and sophistication of her interpretations and reminds us of the risks of reification and simplification.
|Item Type:||Journal article|
|Uncontrolled Keywords:||Service-worker - Idiographic - Interpretivist - Oral history|
|Subjects:||N000 Business and Management > N600 Human Resource Management|
|DOI (a stable link to the resource):||/10.1007/s11628-007-0029-8|
|Faculties:||Brighton Business School|
|Depositing User:||business editor|
|Date Deposited:||07 Jul 2008|
|Last Modified:||27 Mar 2012 13:23|
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