Managing Performance in Networked-service Sectors: The Theory and Practice of Control Systems Innovation

Nightingale, Paul, Brady, Tim, Davies, Andrew and Hall, Jeremy (2002) Managing Performance in Networked-service Sectors: The Theory and Practice of Control Systems Innovation In: EURAM 2002, 9-11 May 2002, Stockholm, Sweden.

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Abstract

This paper presents a new theoretical explanation of how the management of control systems’ innovation can be used to improve the economic performance of firms in certain service sectors. In particular it focuses on service sectors where control systems can be used to co-ordinate the flow of goods, traffic, materials, funds, or information through complex supply, production or distribution systems. The paper examines how they increase productivity by improving the utilisation of installed capacity, creating economies of system that are distinct from the traditional manufacturing economies of scale, speed and scope. A framework is developed that explains what sectors they are important in, and how innovation in component technologies relates to organisational changes. It is illustrated by case studies of three sectors: elevators, telecommunications and investment banking.

Item Type: Contribution to conference proceedings in the public domain ( Full Paper)
Uncontrolled Keywords: Innovation; Socio-technical systems; Control; Complex product systems (CoPS)
Subjects: N000 Business and Management > N200 Management studies > N210 Management techniques > N215 Change and Innovation
Faculties: Brighton Business School > Centre for Research in Innovation Management
Depositing User: editor centrim
Date Deposited: 24 Mar 2009
Last Modified: 21 May 2014 11:01
URI: http://eprints.brighton.ac.uk/id/eprint/4375

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