Policy Deployment and Beyond
Bessant, John and Francis, David (1999) Policy Deployment and Beyond International Journal of Operations and Production Management, 19 (11). pp. 1106-1119. ISSN 0144-3577
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Official URL: http://dx.doi.org/10.1108/01443579910291032
In developing CI capability, organisations need to move to a level of development in which strategic goals are communicated and deployed and where improvement activity is guided by a process of monitoring and measurement against these strategic objectives. Policy deployment of this kind is more prevalent in Japanese examples and in a handful of cases in Western firms. Implementing it poses significant challenges and requires a different and additional toolkit of enabling resources. This paper reports on the experience of policy deployment in Japan and in Western enterprises and explores some of the implementation issues raised.
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