Managing complexity in the public services

Haynes, P. (2003) Managing complexity in the public services Open University Press, Maidenhead, UK. ISBN 0335212204; 978-0335212200; 0335 212212

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This text is an introduction to complexity theory and its application to public services management. In a clear and comprehensible manner it: argues that the complexity of the public policy process limits the usefulness of the 'new public management' approach; challenges management techniques used in key areas of the public sector, such as performance management, staff development leadership, strategic management and the use of IT; and proposes alternative approaches that are based on a correct understanding of the disorder in the policy process. The difficult concepts of complexity theory are presented in an accessible manner that explains the central concepts in this new approach to social science. The relevance of emerging theories like knowledge management, emotional intelligence and risk management, are also explored. It is for public service managers and professional in all areas, MBA and postgraduate students in public service management and public policy, undergraduate students in applied social science, policy and politics.

Item Type: Authored book
Additional Information: Copyright (c) Philip Haynes 2003 All rights reserved. Except for the qutations of short passages for the purpose of criticism or review, no part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without prior written permission of the publisher, or without a licence from the Copyright Licensing Agency Ltd. Details of such licenses (for reprographic reproduction) may be obtained fromt he Copyright Licensing Agency Ltd of 90 Tottenham Court Road, London WIT 4LP
Subjects: L000 Social Sciences
Faculties: Faculty of Health and Social Sciences > School of Applied Social Science
Depositing User: editor sass
Date Deposited: 19 Jul 2007
Last Modified: 21 Mar 2013 02:18

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