Prior, David and Barnes, Marian (2011) Subverting social policy on the front line: agencies of resistance in the delivery of services Social Policy and Administration, 45 (3). pp. 264-279. ISSN 0144-5596Full text not available from this repository.
An understanding of policy implementation issues in many of the core fields of social policy requires attention to the mode of service delivery that is characteristic of those fields: face-to-face interaction between frontline service staff and service users. A focus on implementation as interaction between these groups reveals the significance of ‘agency’ to the analysis of why and how certain social policy outcomes occur – and in particular why outcomes may sometimes be different from those anticipated by formal policy objectives. This article considers how the agency of workers and users shapes the processes of mediation, negotiation and adaptation that occur in different service delivery contexts, and identifies ways in which resistance to intended policy outcomes, and to the practices expected to deliver them, is formed and expressed. Drawing on a wide range of empirical research material, the article shows how agencies of resistance produce outcomes that are uncertain, fragile and contested,and whose effect can be the subversion of formal policy intentions.
|Item Type:||Journal article|
|Uncontrolled Keywords:||Implementation; services; agency; resistance; subversion; outcomes|
|Subjects:||L000 Social Sciences|
|DOI (a stable link to the resource):||10.1111/j.1467-9515.2011.00768.x|
|Faculties:||Faculty of Health and Social Sciences > School of Applied Social Science > Health and Social Policy Research Centre
Faculty of Health and Social Sciences > School of Applied Social Science
|Depositing User:||editor sass|
|Date Deposited:||29 May 2012 12:18|
|Last Modified:||20 Nov 2013 13:32|
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