Cops and customers: consumerism and the demand for police services

Squires, Peter (1998) Cops and customers: consumerism and the demand for police services Policing and Society, 8 (2). pp. 169-188. ISSN 1043-9463

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Research has drawn attention to the incorporation of localised political elites and a new 'urban officer class' into police consultation processes. The resulting corporatist-style bodies mediate a range of political and economic tensions in the development of local policing priorities. Most research on this issue has focussed upon formal police consultation processes (PCCs) and multi-agency initiatives. Here, however, we examine the extent to which a rather wider section of 'the community' shares this essentially 'local corporatist' approach to police policy making. More specifically, in the light of an increasing application of consumerist approaches to public service management, the article attempts to assess the extent to which public attitudes to policing display an increasingly individual and consumerist ideology. The article discusses some possible implications of this.

Item Type:Journal article
Uncontrolled Keywords:Consumerism and policing; consultation processes; public attitudes; police priorities; accountability and legitimacy
Subjects:L000 Social Sciences > L800 Criminology
L000 Social Sciences
DOI (a stable link to the resource):10.1080/10439463.1998.9964787
Faculties:Faculty of Health and Social Sciences > School of Applied Social Science
ID Code:10316
Deposited By:editor sass
Deposited On:25 Apr 2012 11:48
Last Modified:07 Oct 2013 14:58

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